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- Resources
- Frequently Asked Questions
Frequently Asked Questions
How do I open an account with Air Liquide?
To open an account to purchase our products / services, you will need to complete an account application form (Leisure, Albee or Cylinder)
To request a postal form please contact us on 0800 637 737 or send us an Email (Customer Services: custsvs.aluk@airliquide.com)
Once you have completed the application form, please return it to us at the following address:
Air Liquide UK Ltd
Station Road
Coleshill
Birmingham
B46 1JY
In order to process your application you will need to provide the following mandatory information:
- Company name and account holder's name
- Full postal address
- Contact name and telephone number
- Direct debit details
- Signature by an authorised representative of your business such as a Partner or Director.
Once we have received and processed your completed application form we will notify you of your account number and ordering details.
Where can I find Safety Data Sheets?
Information on Air Liquide UK Ltd’s products are provided on our safety data sheets. These contain the chemical and physical properties of the gases, possible hazards, first aid measures, actions in case of fire or accidental release. Also included is information on handling, storage and protective equipment as well as details relating to transport, labelling requirements and disposal. Air Liquide UK Ltd require that you read the appropriate safety data sheet prior to using our products.
Safety Data Sheets can be found by clicking here.
How can I contact Air Liquide?
- Head Office
Air Liquide UK Ltd
Station Road
Coleshill
Birmingham
B46 1JY
Tel: 0800 637 737
Email : genenq.aluk@airliquide.com
- Gas Emergency
01482 32 93 33 Phone Line 24/7 (no ordering)
- Customer Services
Tel : 0800 637 737
Email : custsvs.aluk@airliquide.com
- Order Office
Tel : 0800 637 737
Email : orderoffice.aluk@airliquide.com
Fax : 01675 467053
- Opening Hours :
Monday to Friday 8am to 5pm
Where can I find Liability / Insurance Certificates?
Our insurance certificates are not issued, however we can supply you with a Broker’s confirmation letter, which can be found here.
Where can I find my nearest Agent / Air Liquide Depot?
Find your nearest agent / Air Liquide depot on our Branch Locator
What type of equipment do you sell, specifically Regulators?
Air Liquide UK offer a wide range of Gas Handling and Application Equipment, which can be found by clicking here.
Can Air Liquide fill my existing cylinder?
Unless the cylinder has been purchased from an approved Air Liquide stockist, we cannot fill a non Air Liquide cylinder. This is due to the uncertainty of compliance with regulations such as the cylinders’ manufacturer, age, test history and previous uses.
Contact us: please click on this link.
Where can I find information on your ALbee Cylinder range?
Air Liquide's ALbee™ is a range of portable gas cylinders for craftsmen.
With ALbee™ portable gas cylinders, cutting, welding, heating, cooling, fusing and shielding have never been easier.
Click on the link to find out more (http://www.albee.airliquide.com)
Where can I find technical information?
- The Air Liquide Gas Encyclopedia ensures that you can quickly find full information on more than 135 gas molecules. The Gas Encyclopedia can be found here.
- The Gas Converter site/app enables you to instantly calculate volumes and conversions, this can be found here.